Data Recovery

For the best shot at data recovery you need to follow a few simple tips. Don’t download recovery software onto the drive. If you write any data to a failing drive, it could overwrite your important user data. Also don’t try to “fix” or “repair” any problems. Disk Utility or Disk Warrior can cause major problems which are unrecoverable if used on an unstable hard drive. The first priority is to copy the data to another drive, then you can try any fixes without risking the data.

When any hard drive fails, you sometimes only get one chance to extract the data. You don’t want to miss that chance by trying things out. We treat every drive as if it is our one and only chance to get the data. With that in mind, we aim to get off as much data, as fast and as safely as possible.

You are likely to need Data Recovery if you see these on screen:

  • Black / grey / blue screen instead of computer booting
  • Endless loop of the Apple logo with spinning wheel below
  • No Entry sign on a grey screen
  • Grey screen with this message in multiple languages: “You need to restart your computer. Hold down the Power button for several seconds or press the Restart button.”

Also listen out for any clicking, ticking or grinding sounds. These can indicate a physical hard drive problem which could get a lot worse if you continue to power the drive.

Simple Data Recovery:
From a drive that still runs and mounts —————————————————–  £45 + Vat

Complex data recovery where the drive does not mount  – we offer 3 different recovery services – to fit your budget and timescale:

Economy – Low cost data recovery.
▪ Free diagnosis / No-Fix No-Fee
▪ Usual turnaround within two weeks (depends on workload)
▪ £300 (£250 Ex Vat) if we recover the data without dismantling the drive
▪ £90 (£75 Ex Vat) diagnosis fee to repair drives with internal faults
▪ £420 (£350 Ex Vat) if we recover the data after repairing the drive internally
Standard – Faster process for businesses.
▪ Free diagnosis / No-Fix No-Fee
▪ Faster turnaround in usually around 3 to 5 business days
▪ £420 (£350 Ex Vat) if we recover the data without dismantling the drive
▪ £90 (£75 Ex Vat) diagnosis fee to repair drives with internal faults
▪ £540 (£450 Ex Vat) if we recover the data after repairing the drive internally
Premium – Emergency recovery.
▪ £180 (£150 Ex Vat) Emergency diagnosis
▪ Turnaround in usually 24 to 48 hours
▪ Engineers working round the clock on your drive
▪ £720 (£600 Ex Vat) Flat rate recovery fee
▪ No extra fees for cleanroom repairs
Additional Services.
Mac Setup – For an extra £180 (£150 Ex VAT) we can supply and fit a new drive and import the recovered data to get your Mac back to working order.

Flash Media Recovery – For £90 (£75 Ex VAT) we can recover data from camera memory cards and USB Pens. No charge if we cannot recover the data.

External Hard Drives – We supply external hard drives. Sizes and costs change a lot so enquire for current pricing. Note: Prices shown are for single hard drives. Enquire for RAID pricing.

Please note : when data is recovered folder organisation and even file names may often be lost then  files will be listed by generic file type. Total recovery is not guaranteed. You will only be charged for successful work done

 

We can recover data from Mac hard drives that have failed from:

  • Electronic damage
  • Water / fire damage
  • Drops / falls
  • Firmware faults
  • Component failure / deterioration
  • Deleted Files

If the data is recoverable, we can recover it.