Technical support
Office hours: Mon - Fri 9:00 - 600
Tel: 01179 836 999 nick or pete
Known problems
If you are on Telewest Blueyonder cable broadband you cannot send mail
out using a Tantraweb account. You must use the Blueyonder account provided
for you. You can however send mail out with a Tantraweb account reply
address so recipients do not see the Blueyonder address.
If you are having problems with your email you can go to WEBMAIL.MINX.NET.UK
where you will find an online mail portal where you can check
any mail waiting to download. You will need your username and password
to logon. This service can be access from any internet connected computer
in the world, so you can check your Tantraweb mail abroad. If your having
problems connecting to the internet or sending email try the following
trouble shooter...
| Quick troubleshooting guide: |
Fault |
Possible remedy OS9 |
OSX |
Modem will not dial-up to the server |
Check dial up settings in Remote Access |
Go to System Preferences - Network - check PPP
settings |
I'm on broadband (cable/adsl) and i cannot get
email or the web |
Reset your broadband modem |
|
I can view web pages and receive email but i cannot send mail.
error - server refused connection |
If you are x-directory you need
to put this prefix in front of your dial up number |
| I can view web pages but cannot send or receive mail, my mail program
sometimes "times out" or crashes after a while. |
There may be a mail waiting to be sent or received
that is too large, and is stuck on the mail server or on your computer.
Use the WEBMAIL
SERVICE mentioned above to check your mail. alternatively
look in your "outbox" for large mails.
Mails larger than 1Mb (1024Kb) cannot be transmitted through a
dial-up connection. Mails larger than 5Mb cannot be transmitted
over broadband** |
**This size limitation is only applicable to e-mail and not other downloadable
data. |